Internal attitude is service mindset which determines how a person is going to handle their duties and how they relate with their customers and colleagues on a daily basis. It is an expression of actual desire to be useful, patient, respectful, and solution-oriented despite the situations. Technical skills, knowledge of product, procedures are not as significant but attitude usually dictates whether an interaction should be positive or negative. The customers are likely to forget each and every word that was uttered, but they will remember the way they are treated and how an interaction made them feel. A service mind is geared towards making people feel important, empathized, and encouraged. This attitude does not concern artificial friendliness or programmed politeness. It is about making contacts with a good attitude and wish to help actually.

It starts with a developing service mindset that involves having an insight into the underlying meaning of service work. It is not just to achieve the tasks, close the tickets, or push customers through the system as fast as possible. The real aim is to assist individuals to solve their needs in a manner that would be respectful and easy. Considering this role, people automatically become more attentive to the details, more responsive to the issues, and more ready to find possible solutions. They also start perceiving every interaction as a way to do something good and not as an obligation. This change of mindset tends to result in an increase in job satisfaction since work is something meaningful and not robotic.

One of the most relevant elements of a good service mentality is empathy. Empathy entails acknowledging and seeing the point of view of another human being and emotional status. Most customers go to service situations stressed, confused, disappointed or frustrated. Such feelings are usually motivated by the situations that are beyond the control of the service provider. Customers feel that they are heard and valued when service providers recognize such feelings. The sense of being listened to would lower the level of emotion and a cordial environment would be established. Even the simplest statements that show a comprehension can make a big difference in the tone of a conversation. Empathy does not mean that one has to agree with inappropriate behavior. It entails identification of emotions and keeping within the professional boundaries.

Patience is also very significant in the development of service mindset. There are customers who take more time to elaborate on their position, comprehend information or make decisions. Hasty or careless answers tend to frustrate and bring confusion. Patience gives the message that time and concerns of the customer are being honored.

Stability is reinforcing a service mentality. Reliability is achieved by approaching every interaction with the same degree of professionalism, courtesy and effort. When customers are aware of what to expect, they become more comfortable. When people are dedicated to keeping the standards of professionalism no matter how they feel or how much they are stressed, the quality of the service will remain predictable instead of fluctuating.

Self awareness assists in continual development of service mindset. Being aware of individual symptoms of stress, emotional stimuli, and exhaustion enables the individual to control the responses prior to them influencing relationships. Short mental breaks, calming devices and keeping in perspective allow one to be professional in difficult situations.

The attitude to service does not occur in a day. It is developed with the help of practice, mindfulness and desire to get better. With time, such minor change of attitude will add up to significant change in service quality and confidence in oneself.